Walk IN Drive For Customer Relationship Executive - Kolkata

Walk IN Drive For Customer Relationship Executive - Kolkata

Job description

Desired Candidate Profile

- We are looking for an enthusiastic Customer Support Representative to contribute in generating sales for our company.

- The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. 

- He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

                 

Job Description

- Generate quality leads of company's products through telephonic calling to new and existing clients of our company.

- Make outbound customer calls to promote and sell a product or service.

- Monitor competitors' products or services and create selling strategies for own products or services.

- Records each call on CRM software, as per company's policies and procedures

- Follow up with potential customers in a timely manner, if necessary and close them.

- Studying the details of each offering and remaining abreast of updates to these offerings.

- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.

- Record details of customer interactions, queries, complaints and comments/feedback.

- Route concerns that require immediate/special attention to concerned departments.

- Follow up to ensure necessary actions are taken to resolve the customer issues

- Create, maintain and update database of customers with complete information and emails.

- Consolidate existing customer base while building new customer base.

               

Required Candidate profile

- Skill Set

- Regional language proficiency

- Possess good communication skills, both oral and written

Strong interpersonal, problem-solving skills and verbal and written communication skills

- Basic computer knowledge and technical skills

Note: Interested Candidates can come directly for Face-Face Interview at below mentioned Venue Address:

Alankit Limited | 19, R. N. Mukherjee Road Main Building 2nd Floor | Kolkata-700001, INDIA

Contact Person - Mr. Abhijit Sinha - 9836106785

Interview Timings : 12:00 PM - 2:00 PM

Salary : upto 2.5LPA

                

Time and Venue

21st July - 25 July , 12 PM onwards

Venue :- Alankit Limited 19, R. N. Mukherjee Road, Main Building, 2nd Floor, Kolkata-700001

Interview Timings : 12:00 PM - 2:00 PM

Contact Person : Mr. Abhijit Sinha - 9836106785 

Contact - Ms, Ratika ( 7290012324 )

                

About Company

Alankit Group is a leading e-Governance Service provider in India . Alankit Group is a conglomerate of 13 Group companies with diversified activities into Financial Services, e-Governance, Insurance & Health Care verticals. Alankit is a professionally managed Group, led by a team of level headed personnel with outstanding managerial acumen. With a customer base of over 20 Million, this is increasing steadily year after year.

The major services offered by Alankit Limited include TIN Facilitation Center & PAN Center, Authorised Person (AP) for National Insurance - policy Repository (NIR), Point of Service (POS) for National Skills Registry (NSR), Manpower Services, Facilitator for Atal Pension Yojana (APY), Business Correspondent (BC), UID Enrolment (Aadhaar), Aadhaar Seeding, Printing of PVC Aadhaar Card, National Distributor for Entrust Datacard Printers, Authentication User Agency (AUA), KYC User Agency (KUA), Distribution Agency for LED Bulbs, Scanning & Digitization of Medical Records- www.recordxpert.com, Online Pharmacy etc.

With it's Headquarter at Delhi, Alankit operates through a wide network of 24 Regional Offices across the country & presence in 3 overseas locations- London, Dubai & Singapore. With an existing customer base of over 20 Million, Alankit is consistently adding new lines of business as part of its diversification activities, without compromising with the core values & the basic philosophy of the Group.